Return Policy

Last Updated:

This Return Policy outlines the terms and conditions for returns and refunds related to services provided by Mallretail.

Service Satisfaction

We are committed to providing high-quality garden furniture repair and restoration services. If you are not satisfied with our work, please contact us immediately to discuss your concerns.

Inspection Period

Upon completion of restoration work, you will have the opportunity to inspect the furniture. Please review the work carefully and notify us of any issues within 7 days of completion.

Revisions and Corrections

If you identify any issues with the completed work that do not meet the agreed-upon specifications, we will:

• Address the concerns at no additional cost if they result from our workmanship
• Make necessary corrections within a reasonable timeframe
• Work with you to ensure satisfaction

Refund Policy

Refunds may be considered in the following circumstances:

• If we are unable to complete the work as agreed due to our error
• If the work does not meet the agreed-upon standards and cannot be corrected
• If you cancel before work begins, a partial refund may be provided based on any assessment fees incurred

Refund requests must be made within 14 days of service completion and will be evaluated on a case-by-case basis.

Cancellation Policy

If you need to cancel a scheduled service:

• Cancellations made at least 48 hours before the scheduled service date will not incur charges
• Cancellations made less than 48 hours before may be subject to a cancellation fee
• If work has already begun, charges will apply for work completed

Warranty Coverage

Our workmanship warranty covers defects in work performed. If issues arise due to:

• Defects in our workmanship or materials we provided
• Problems that should have been addressed during restoration

We will address these issues at no additional cost within the warranty period.

Exclusions

The following are not covered by our return or refund policy:

• Damage caused by misuse, accidents, or neglect after service completion
• Normal wear and tear over time
• Damage from environmental factors beyond our control
• Changes in your preferences or requirements after work is completed

Process for Returns or Refunds

To request a return or refund:

1. Contact us within the specified timeframes
2. Provide details about the issue or concern
3. Allow us to inspect the furniture if necessary
4. Work with us to find a resolution

Contact Us

For questions about returns, refunds, or to report issues with completed work, please contact us:

Mallretail
182 Leaning Tree Rd, Lugoff, SC 29078, United States
Phone: +18037969469
Email: info@mallretail.world

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